16 Stitches reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
Cancellations by customers will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the process of producing/ shipping your shirt has been started. 16 Stitches hold all the rights to accept or decline any cancellations.
Any modifications to your order would also be governed by the above terms.
No returns will be accepted for custom shirts.However, we work with our customers and offer the first alteration free of charge*. In case you receive a defected product, it will be exchanged for free.
16 Stitches holds the right to accept returns/cancellations, ask for pictures of you wearing the shirt to indicate the problem areas.
If you are not satisfied with your custom shirt or require us to alter the product,please email us on –firstname.lastname@example.org
All returns/ alterations need to be self – shipped by the customer.
On receipt of the package, you will be credited up to Rs. 100 as reimbursement for the shipping charges borne. Any changes made in the size (post the alteration) will be communicated to you and automatically saved in your measurement profile.